Sikkim is the first official organic farming state in India. However, organic farming has brought challenges to both farmers and distributors. Secondary research shows issues in the value chain of the organic produce. Design research was carried out to understand organic farming in Sikkim at a broad systemic level. After understanding the issues faced by various stakeholders through primary research, system maps were created. This paper puts forward a qualitative study about the gaps observed in the organic farming scenario in Sikkim, thus putting forth the role of service design as solutions, and its role in making the whole system environmentally sustainable. © 2021, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.